Shipping & Return

📦 Shipping & Returns

 

🚚 Shipping Information

At LumosAura, we work hard to deliver a seamless and magical experience from the moment you place your order.

  • Processing time: Orders are processed within 1–2 business days.

  • Delivery time: Standard delivery usually takes 6–8 business days.

  • Shipping countries: We currently deliver to France, Belgium, the Netherlands, the UK, and Canada.

  • Tracking: Once your order has shipped, you will receive a confirmation email with your tracking number.

✨ Please note: Delivery times may vary slightly during peak seasons (such as Halloween).

🔄 Returns & Guarantee

We want you to love your LumosAura candles as much as we do. If for any reason you’re not fully satisfied, we’ve got you covered.

  • 30-Day Magical Guarantee – If your item arrives damaged, defective, or if you’re simply not happy, you may return it within 30 days of delivery.

  • Easy Returns – To start a return, just contact our support team with your order number. We’ll guide you through the process step by step.

  • Refunds – Once your return is received and inspected, we’ll issue a refund to your original payment method.

✉️ Need Help?

If you have any questions about shipping or returns, our friendly customer support team is here to help.
👉 Contact us at: support@lumosaura.com

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